About the role

Appear is expanding in the ANZ region and we are looking for a skilled and service-minded Solutions Engineering Manager to join our Sydney-based team. In this role, you will lead our regional pre-sales efforts and support our commercial growth ambitions.

You will work closely with customers, partners, and our Sales team to ensure our technical solutions meet their needs while maintaining Appear’s high standards of quality and service.

You will be part of an experienced global solutions engineering organisation spanning Asia, Europe, and the Americas. With your technical expertise and customer-focused approach, you’ll help strengthen Appear’s presence in the ANZ market, delivering cutting-edge video processing and delivery solutions.

Main responsibilities

• Design technical solutions tailored to customers’ technical, commercial, and operational requirements
• Provide pre-sales technical support to Appear’s sales team, customers, and business partners
• Respond to bids, RFPs, and RFIs with detailed technical input
• Collaborate closely with global solutions engineers across regions
• Conduct remote and on-site customer meetings, Proof of Concepts (PoCs), and demonstrations
• Deliver troubleshooting, problem replication, and resolutions for Appear solutions in the ANZ region
• Support on-site and remote commissioning activities

Candidate profile

You are a technology-savvy, service-minded professional with a strong understanding of video contribution and distribution workflows. You enjoy working directly with customers, interpreting their needs, and architecting robust solutions to meet their objectives. You bring excellent communication skills and the drive to build strong, trust-based relationships across the region.

Qualifications & requirements

• Relevant higher education, minimum BSc
• 5–10 years’ experience in pre-sales, technical sales, or support engineering roles
• Strong problem-solving skills and ability to understand complex video delivery challenges
• Deep knowledge of digital video contribution technologies (e.g. Uncompressed Video, Production workflows, 2110, NMOS, JPEG-XS, AVC, HEVC, PTP, NDI)
• Familiarity with video distribution technologies (e.g. SRT, RF Modulation, DVB, Mux, Scrambling, IP-over-TS, OTT)
• Solid understanding of networking and IP protocols (RTP, UDP)
• General IT knowledge (Linux OS, Databases, scripting languages)
• Excellent verbal and written English; additional Asian languages are a plus
• Self-starter with a structured, task-oriented approach
• Willingness to travel within the region to meet customers and teams

Working at Appear

At Appear, you will enjoy an informal, inclusive, and collaborative environment with the energy of a growth-oriented company, where we value close collaboration with our customers and partners and offer the opportunity to work with world-class, cutting-edge technology. Be part of a growing global company and experience cross-cultural collaboration in a diverse and dynamic work environment, with over 30 different nationalities at our office today and five weeks of annual vacation.

Location: Sydney, serving the ANZ region
Application deadline: August 4th

Headquartered in Oslo, Norway, Appear is a leader in live production technology, specialising in high-capacity, sustainable solutions for media processing and content delivery. Our portfolio is designed to support the most complex scenarios of live event contribution, adapting seamlessly to the ever-evolving dynamics of the media, entertainment, and sports industries.

Our extensive client base, including world-leading content creators like NBCUniversal, Warner Bros. Discovery, Formula 1, NHL, and Riot Games, rely on our solutions to deliver the highest profile live media with utmost integrity and efficiency. This trust underscores our position at the pinnacle of live production technology, where our commitment to excellence and innovation meets the critical demands of the most prestigious live events worldwide.

Founded in 2004, Appear has established itself as a leader in the industry. Thanks to our world-renowned team of experts and their relentless emphasis on modularity and functional versatility, we are at the forefront of innovation in live production technology.

We actively participate with key industry bodies and technology partners to drive the advancement of standardisation and foster continuous innovation. Our excellence is internationally recognised through numerous accolades, including the prestigious NAB Excellence in Sustainability Award and TVBEurope’s Best in Market, celebrating our achievements in sustainability and technological leadership.