Role overview

We are looking for a System Operations Engineer to join our Customer Support team in Oslo. In this role, you’ll provide hands-on support for our products and services, including system installation, configuration, troubleshooting, customer training both remote and on-site. You’ll join a team of highly skilled operations engineers who support our global customers with all their questions on a daily basis.

You’ll work closely with colleagues across hardware, software, and FPGA to resolve issues, refine processes, and contribute to customer success. The role offers varied technical challenges, and the chance to build expertise in live media and broadcast technology.

Responsibilities

• Provide technical support (1. and 2. line)
• Troubleshoot, replicate, and resolve technical issues
• Collaborate with R&D and engineering teams on escalations and fixes
• Conduct product training for customers, partners, and internal teams
• Maintain accurate service documentation and knowledge sharing
• Participate in the 24/7 technical support service function
• On-site installation, configuration, and commissioning of hardware and software solutions

Candidate profile

• Bachelor’s degree in a relevant field (IT, telecom, electronics)
• 2–5 years of experience in technical support, field engineering, or systems integration (or strong motivation/interest to grow into the role)
• Solid networking knowledge (TCP/IP, VPN, firewalls); Linux experience is a plus
• Familiarity with broadcast/media technology, APIs, and cloud services (AWS/Azure/GCP) is an advantage
• Strong problem-solving, analytical and excellent communication skills
• Fluent in English and willing to travel internationally

Why Appear?

• Be part of a growing global company, experiencing cross-cultural collaboration in a diverse and dynamic work environment. We have over 30 different nationalities at our office today!
• Attractively located office at Lysaker with newly refurbished facilities
• Access our on-site gym and enjoy three subsidized canteens offering a variety of delicious options, plus free snacks and fruits.
• Free parking, including complimentary electric car charging and bike storage
• Hybrid working policy & flexible work hours to accommodate your work-life balance.
• Travel and medical insurance coverage
• Full salary during parental leave
• Defined contribution pension plan
• Enjoy a vibrant social culture including regular team-building activities, company events, sponsored communities, and informal after-works.
• Five weeks of annual vacation

Application deadline: September 19th
Candidates will be reviewed continuously and the role may be filled before this date.

Headquartered in Oslo, Norway, Appear is a leader in live production technology, specialising in high-capacity, sustainable solutions for media processing and content delivery. Our portfolio is designed to support the most complex scenarios of live event contribution, adapting seamlessly to the ever-evolving dynamics of the media, entertainment, and sports industries.

Our extensive client base, including world-leading content creators like NBCUniversal, Warner Bros. Discovery, Formula 1, NHL, and Riot Games, rely on our solutions to deliver the highest profile live media with utmost integrity and efficiency. This trust underscores our position at the pinnacle of live production technology, where our commitment to excellence and innovation meets the critical demands of the most prestigious live events worldwide.

Founded in 2004, Appear has established itself as a leader in the industry. Thanks to our world-renowned team of experts and their relentless emphasis on modularity and functional versatility, we are at the forefront of innovation in live production technology.

We actively participate with key industry bodies and technology partners to drive the advancement of standardisation and foster continuous innovation. Our excellence is internationally recognised through numerous accolades, including the prestigious NAB Excellence in Sustainability Award and TVBEurope’s Best in Market, celebrating our achievements in sustainability and technological leadership.