Head of Commercial & Sales Operations
Appear is a company that supports the world's largest broadcasters, sports leagues, and content owners by delivering their content. Some of the big names that Appear supports include the Olympics, F1, Formula-E, Major League Baseball, Disney, Riot Games, UFC, BBC, NBC Sports, Sky, CNN, Roland Garros, Premier League, Warner Discovery Sports, NRK, BT and DAZN. These live events and content captivate and entertain billions of people worldwide. This is an exciting time for Appear as it is growing rapidly, and a fantastic opportunity to drive transformative change within the company.
As a key player in our commercial and sales operations team, you will get the chance to help shape strategies, build and optimize tools and processes, and make a significant impact on our business's success.
As Head of Commercial & Sales Operations, your main responsibility is to ensure our Global sales team has effective processes, tools, skills development, and governance to successfully deliver growth plans. You will do this by planning strategies for the business, reporting, data analytics, market research, sales quota management, sales process optimization, sales program & tools implementation, sales incentive, compliance, and compensation design. The sales teams are truly global in nature, spanning EMEA, North America, Latin America, and Asia Pacific
Additionally, the role will provide a lead role in providing pricing & commercial support for larger strategic deals, commercial analysis, and commercial/price packaging across products and services to ensure a compelling commercial proposition to target customers in support of our strategic goals and business plan.
The role will be reporting to the Chief Commercial Officer.
Key Responsibilities:
- Lead sales forecasting, planning, and budgeting, ensuring quality and accuracy.
- Define and implement the sales operating model for efficiency and streamlined processes.
- Improve sales processes in collaboration with commercial leadership.
- Manage sales incentive compensation programs aligned with budgets and targets.
- Develop governance for bids, pricing, and agreements, optimizing costs.
- Conduct market analysis for competitive pricing and packaging.
- Provide leadership and support to sales operations and global teams.
- Implement standard processes and feedback mechanisms for consistent customer engagement.
- Identify and implement training programs for sales teams and operations staff.
- Ensure sales practices adhere to regulations and company policies.
Experience Required:
- Bachelor’s or master’s degree in business administration, Sales, Marketing, or Finance (or equivalent)
- Minimum 10 years of commercial/sales experience in the technology sector across global markets.
- Proficiency in CRM systems, particularly Salesforce, and CPQ, with a focus on managing customer data and driving accurate sales information.
- Strong commercial analysis and financial modeling skills for informed decision-making.
- Proven history of developing commercial/sales reporting for operational and strategic decisions.
- Exceptional stakeholder management skills across organizational levels.
- Demonstrated leadership in enhancing sales tools and processes globally.
- Experience leading and managing teams, especially in sales operations and cross-functional collaboration.
- Demonstrated ability to drive business change, and manage projects, including implementing sales tools and processes.
We offer:
- Competitive salary + participation in the annual company bonus scheme.
- An exciting opportunity within a dynamic and rapidly growing international organization.
- Professional development and career opportunities in an inclusive and engaged working environment.
- High levels of autonomy and decision-making.
- Flexible work hours and home-office policy.
- Five weeks’ vacation.
- Oslo: In-house gym and subsidized cafeteria.
- Free parking incl. free charging of electric cars at our premises centrally located at Lysaker.
- Travel insurance and defined pension contribution.
The position will also require occasional travel to our Centres of Excellence in Los Angeles and Southampton, and new locations we are planning for the Asia Pacific and the Middle East.
About Appear:
Headquartered in Oslo, Norway, Appear is a leader in live production technology, specialising in high-capacity, sustainable solutions for media processing and content delivery. Our portfolio is designed to support the most complex scenarios of live event contribution, adapting seamlessly to the ever-evolving dynamics of the media, entertainment, and sports industries.
Our extensive client base, including world-leading content creators like NBCUniversal, Warner Bros. Discovery, Formula 1, NHL, and Riot Games, rely on our solutions to deliver the highest profile live media with utmost integrity and efficiency. This trust underscores our position at the pinnacle of live production technology, where our commitment to excellence and innovation meets the critical demands of the most prestigious live events worldwide.
Founded in 2004, Appear has established itself as a leader in the industry. Thanks to our world-renowned team of experts and their relentless emphasis on modularity and functional versatility, we are at the forefront of innovation in live production technology.
We actively participate with key industry bodies and technology partners to drive the advancement of standardisation and foster continuous innovation. Our excellence is internationally recognised through numerous accolades, including the prestigious NAB Excellence in Sustainability Award and TVBEurope’s Best in Market, celebrating our achievements in sustainability and technological leadership.
- Locations
- Oslo
Oslo
About Appear
Head of Commercial & Sales Operations
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